This site is owned and operated by The Macneil Studio Ltd. If you have any queries about these terms and conditions, or if you have any comments or complaints on or about our website, you can contact us by email – contact@themacneilstudio.com.

Our contract
When buying goods or services on the internet, you are entering into a legally binding contract.
We must receive payment in full for the price of the goods that you order before your order can be accepted. We will email you to confirm that your order has been received, but this does not constitute our acceptance of that order.
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Copyright and ownership of rights

All rights, including copyright, in this website are owned by The Macneil Studio Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our prior written consent. You may not modify, distribute or repost anything on this website for any purpose.
All content available in this website, including but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation thereof is the property of The Macneil Studio Ltd and is protected by UK copyright laws.


All prices indicated for products available via the website are in Pounds Sterling and inclusive of VAT at the current rate and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus any delivery charges as set out in the Delivery section of the website.


Our delivery charges are set out in our website for consumer orders.
We will deliver the goods to the address you specify for delivery when you place your order. It is important that this address is accurate. Risk of damage to, or loss of the goods passes to you at the time of delivery to you.

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with our returns and cancellations procedures. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

Cancellation rights and returns

Under the distance selling regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay a penalty. However, you will need to notify us if you wish to cancel your contract.

If you have received the goods before you cancel your contract then you must send the goods back to our address detailed on the returns label provided at your own cost and risk as soon as possible. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

You will be re-credited for the costs incurred in returning faulty or damaged goods.
We process returned orders within 48 hours of receipt at our warehouse. Exchanges or replacements will be delivered within 7 days approximately. If a replacement item is no longer available you will be notified and issued a refund.

If you are not happy with your purchase we are happy to refund or exchange products returned within 14 days of receipt. It is important that products are returned to us in perfect condition, please pack them appropriately and follow the instructions on your delivery note. We recommend that you obtain proof of postage and adequate insurance (available from the post office) as the products are your responsibility until they reach us – refunds will not be made on items returned damaged.